Building a Medical AI Assistant: The Paradoxes That Shaped the Architecture
The Signal The pattern started showing up everywhere. Instagram DMs. “Hey, what should I use for acne?” WhatsApp threads with prescription photos. “Can you recommend products from this?” Social media comments. “I can’t afford a dermatologist, but Google gives me ten different answers and I don’t know which one to trust.” This wasn’t just noise. This was a consistent signal from actual customers with real skin concerns, trying to get help in the most accessible way they knew how (sending a message to a brand they trusted). ...